Terms & Conditions

Customer care

These terms apply to orders placed on www.harberlondon.com. The pages in this menu (delivery, returns, warranty, the product, payment, privacy and cookies) are part of them.

Who we are

Harber London Ltd, registered in England and Wales (no. 10457134). Full details on Company information.

Your order

When you place an order, you make an offer to buy. The contract is formed when we confirm your order by e-mail. The contract is concluded in English or in the language of the website you use, and you can see your order at any time in your confirmation e-mail and in your account.

Prices and payment

Prices are shown in your currency and include VAT (in the United States, also duties). Delivery costs are shown at checkout before you pay. Payment methods: Payment information.

Delivery, returns and warranty

Delivery times and costs: Delivery information. You can return your order within 60 days: Returns procedure. All our products have a 1-year warranty: Warranty policy.

The European Union and the United Kingdom also give you a legal right to cancel within 14 days and a legal guarantee: see Returns Procedure and Warranty Policy.

Personalised products

Engraved, embossed and made-to-order products are made to your instructions, so they can't be returned unless they are faulty. More on The product.

Complaints

Write to support@harberlondon.com or use our contact form; we reply within 24 hours on working days. If we can't solve it, you can contact the consumer authority where you live.

Applicable law

These terms are governed by the law of England and Wales. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and can take a claim to its courts.

Changes

The terms in force when you place your order apply to it.

Thank you for choosing Harber. — The Harber team