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      TERMS & CONDITIONS

      Hello there!

      We would like to thank you for visiting our online store and taking the time to read our Terms and Conditions.

      As an independent brand, we hope that you find us friendly, honest and approachable, as our goal is your 100% satisfaction. 

      Our Terms and Conditions have been put in place with the ultimate aim to ensure we are providing the most open, fair, trustworthy and premium shopping experience for you.

      We really hope that you love our products, and look forward to seeing you around! 

      The Harber team

       

      OUR 30 DAY PROMISE

      •      We hope you will absolutely love your Harber goods, you can give us a try, and should you change your mind within 30 calendar days upon receipt, we will happily offer you a refund or an exchange. Kindly note that customers must follow our returns procedure before sending any goods back to us, for more information, please click here

       THE PRODUCT

      Our products are thoughtfully handmade from the heart with a lot of care and attention.

      Please take into account the following considerations when ordering from us.

      •      All our products are handcrafted with natural materials by our craftsmen/women in Spain. Furthermore, there could be slight differences between each product that should not be deemed as defects but as a characteristic of authenticity between them. Nonetheless, we quality check all of them before shipping to ensure that you receive the most accurate, highest quality final made product.

      •      Kindly note that our products are handmade using 100% real leather, our leather is called Full-Grain Leather. These leathers are the most premium part of the hide and can sometimes present small natural marks that should not be deemed as defects but as a statement of natural quality.

      •      Please note that due to the nature of our business, the colours of products may not be accurate, these may vary depending on your monitor, brightness, screen resolution, or computer operating system. Nevertheless, we take extra care to ensure that all our products are accurately described.

      •      Please understand that discounts can be applied only once per order and per customer.

      •      We are here to help and provide you with solutions whenever anything goes wrong, so we kindly ask that you give us a chance to correct any issues regarding deliveries, product quality or replacements. When you buy from us you agree to give us a chance to correct these issues within a reasonable time which might vary depending on your specific case.

      •      All our products are individually packaged, however when an order with multiple items are going to the same address, we reserve the right to package them altogether, avoiding wastage and doing a responsible use of our planet’s resources.If you want to receive all your products individually packaged, you must leave a note at checkout or contact us before dispatch, otherwise all orders that can be grouped will be automatically grouped.

      •      We reserve the right to change our packaging without prior notice according to availability and products being sent.

      •      We reserve the right to change details of products, as well as photos of products without prior notice.

      MATERIALS AND CRAFTSMANSHIP:

      The Leather:

      We use environmentally certified 100% Real Leather called Full-Grain Leather in our products. These leathers are the most premium part of the hide and is left uncorrected allowing it to keep all its natural marks and hence why small blemishes may be visible from time to time, these should not be deemed as defects but as a statement of natural quality. 

       

      CARE OF YOUR HARBER GOODS:

      In Harber we want nothing more but for you to enjoy your goods, however if you want them to last you a lifetime of happy service, a bit of undemanding care will be needed.

       

      THE LEATHER:

      1.     If you want them to always look at its best, please never wash the leather with soaps, detergents or products not intended for real leather care, these will remove either the beautiful patina that should come up overtime and/or could most likely alter the colour of your leather permanently (regardless of where you get your leathers from, as a rule of thumb, avoid soaps, detergents and strong chemical products that have not been made specifically for the care of a real leather product). 

      2.     Full-grain leathers are a more sensitive to moisture than standard leathers, and therefore they could absorb water if left wet for a while. If the leather gets wet, just wipe the excess liquid off the surface and this should avoid any water/liquid stains. This is because our leathers are not treated with harmful industrial chemicals to seal the natural grain to prevent absorption, they’re natural, non-toxic and respectful to you and the environment.

       

      THE WOOL:

      1.     Our wool felt is super low maintenance, however all you need if it ever gets dirty is to clean it with a damp cloth clear from chemical products. 

      DELIVERY INFORMATION

      In a nutshell:

      - Free Worldwide Delivery with FedEx.

      - Fast Dispatch, less than 1 working day.

      - Easy to track orders from our website and email confirmations.

      - Express Service available at checkout.

      - Delivery times range depending on service selected at checkout.

      We dispatch all orders within one working day worldwide using FedEx and in most cases same-day from Spain.

      Please provide your telephone number at checkout. We will use your number and/or email to complete the courier shipping label. If there's any problem upon delivery of your order, the courier driver may attempt to contact you via telephone or email and ask you for further delivery instructions.

      Kindly note that delivery times are estimates and not guaranteed, and can vary depending on your location, festivities, bank holidays around delivery location, weather, etc.

      We reserve the right to change the delivery method used to ensure that a better service can be provided at our discretion. This includes but is not limited to upgrading you to a faster service (in this case for free), or even changing from one courier to another.

      Pre-ordered and out-of-stock items will be dispatched in a first come, first served basis as soon as they become available. Waiting time can vary and is not guaranteed so we thank you for your patience and understanding.

      Kindly note that some remote or distant addresses may incur a surcharge which we will have to bill you afterwards as the system doesn't reflect it at checkout. This hardly ever happens and we appreciate your understanding.

      If you choose the wrong shipping upgrade by accident, we will contact you to either pay the difference or to refund you any shipping overages.

      Shipping fees are non-refundable.

      Kindly note that it is the customer's responsibility to provide us with the right delivery address. Delivery addresses can be changed only before dispatch. When an order isn't accepted by the customer upon delivery (or there's no one to accept it on your behalf) or it is returned to us undelivered, we reserve the right to ship it back to you for an additional small shipping fee, or ultimately to issue you a partial refund of your order minus our original shipping costs.

      For International orders: Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations and buyer is responsible to pay them, as well as paying for returns and duties. 

      In the unlikely event that your order is missing items, the packaging has been tampered with, or simply damaged in transit, please take photos right away and contact us immediately. If any items are missing or damaged in transit we will require you to give us at least 30 days from the day you contact us to open an investigate and issue you with a partial refund for the damaged or missing items, failure to provide compelling evidence of theft or damages may result on your claim being denied.

      Although this may sound like a lot, we hardly ever experience any problems with deliveries and are always here to help!

      PRIVACY POLICY

      •      We never share, sell or disclose your details with any third party. We treat your information as strictly confidential. Your information is only used to contact you about your order or issues relating to Harber London. You can opt to receive our occasional Newsletter emails by entering your email in our newsletter boxes across our website, pop ups and at checkout. Our emails contain offers, news, marketing and details about your order, and you can easily unsubscribe at any time from the emails or our website.

        Furthermore, we do not store your credit card details on our website or anywhere else, and all transactions are processed using industry standard 256-bit SSL encryption to ensure maximum security.

      •      You are signing up to receive product updates and newsletters. By signing up, you are consenting to our privacy policy but you can opt out at any time.

      •      All collaborating partners agree to receive promotional emails with new collaborating opportunities that may be of interest to them and in the interest of continuity of our working relationship when placing an order through our website or any other channels. You can unsubscribe any time by emailing us or through your website's account.

      •      Please, download our full Privacy Policy on this link.

      RETURNING AN ITEM:

      Dear customer, if you’re reading this section is because sadly, you have probably changed your mind about your product.

      It would mean a great deal to us if you could give us some feedback about your experience with us, this way we can continue to improve our products and services for you and hope you can give us another chance to impress you in the future.

      To start a return please follow the steps below:

      1. Go to our “Return Request & Status” page in the footer of the page.

      2. Enter your order details and follow the steps.

      3. We will review your request, once approved send us your order back and we will proceed with the return on our end.

      If you need further assistance please use our contact form here or email us at: support@harberlondon.com

      Kindly note that our registered office is not the returns address, we will send you the returns address after your return has been reviewed and approved. Please understand that we cannot be held responsible for items sent to the wrong address.

      Before sending the goods back to us, please take note of the following considerations:

      •      Goods must be unused, in resalable condition, in its original condition and packed appropriately. We may require a proof of purchase.

      •      Returns will be processed within 3 working days upon receipt in our returns office.

      •      Please ensure you post the goods back to us within 30-calendar days from the date of receipt. We are a small independent brand and receiving the goods in a timely manner is crucial to our business.

      •      Kindly note that customers are responsible for return postage costs and duties (sorry about that.. we are working to change this in the future).

      •      All goods returned to us must comply with the terms and conditions, as well as the returns procedure; otherwise we reserve the right to return the item/s back to you at your own expense.

      •      When issuing a refund, please allow a minimum of 5 working days for the money to be issued back into your account from our refund notification date. Refunds are issued via original method of payment only.

      •      Customised items and promotional orders are non-refundable unless faulty.

      •      We strongly suggest you pack your return appropriately and use a tracking/signatory postage service, which has adequate insurance cover for the item/s that you are posting, as regrettably we cannot be held liable for any items that are lost or damaged in transit. Additionally, we recommend you keep a copy of your "proof of postage" if you decide to use a non-tracked service.

      •      We reserve the right to issue you a partial refund when the value of the item has been decreased for inadequate packaging or false claims.

      EXCHANGING AN ITEM:

      To exchange an item please start a return by following the steps below:

      1. Go to our “Return Request & Status” page in the footer of the page.

      2. Enter your order details and follow the steps.

      3. We will review your request, once approved send us your order back and we will proceed with the return on our end.

      For efficiency purposes, we recommend you follow the normal returns procedure and place a new order. This way, you do not have to wait for the items to get back to us in order for us to ship your new order.

      •      If you wish to send us your unwanted item/s first, we will ship out the new item/s to you once we have received the returned item/s.

      If you need further assistance please use our contact form here or email us at: support@harberlondon.com

      Engravings:

      Engravings are made with a laser engraving machine. The colour of the engraving can look different to the colour of the leather. It may require some extra days to make it but we try to dispatch it ASAP.

      All customised and engraved orders placed will be handled to the best of our ability, however the placement you choose shown before purchase will be as accurately as possible done by us, but it is not guaranteed to be an identical replica of what you order.

      Orders will be sent with the engraving as accurately as possible as shown on our end, with the font shown on our end and all details as they appear on our system which are selected by you before purchase, please simply double check that you are happy with your order before placing your order to avoid disappointments.

      Orders placed with an engraving but without the payment of it will be dispatched without the engraving.

      Please ask us if you have any doubts. Engraved items are non refundable unless faulty.

      WHAT ARE COOKIES?

      Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. We use cookies to elevate your user experience and the quality of our site and service. It allows us to know things like where are you, how long are you on our site, if we can use retargeting ads in the future or to recognise and tailor our site to you.

      Cookies won’t harm your computer and can be deleted from your browser's settings at any time. You can also delete cookies from a specific website from your browser's settings. 

       

      Opting Out of Cookies

      If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store.

      If you wish to learn more please follow this link:


      All About Cookies

      The kind of cookies we use help us with the following:

      We use Cookies to remember what items you have put in your basket.

      We use Cookies in regard to checkout information, however we never store your data and all transactions made through us are encrypted and comply with industry standards.

      We also use Cookies to remember what items you have left in your basket over a period of time.

      We also use Cookies to check the number of visits we receive in our store by a single customer and how long they stay on our site.

      We use google analytics cookies to measure user interactions. 

      We also use Cookies to check where did you come from on the net.

      We are continually striving to develop improved ways of managing your cookie preferences. As new technologies and solutions emerge, this cookies policy may be updated to reflect any such advances in technology and preference management tools.



      Please do not hesitate to contact us should you have any questions about our Cookies.

      1 YEAR GUARANTEE

      WARRANTY POLICY

      Our products are beautifully handmade with love, care and dedication by our incredibly experienced and professional craftsmen in a small workshop in Spain.

      This is why we are sure that you will absolutely love your new product/s, and we are confident that they will last you for a long, long time.

      Just for your peace of mind, we are happy to offer a one year warranty from your date of purchase.

      •      We warrant 1 year from the day a product was bought, to the original purchaser, that our materials and craftsmanship are free from manufacturing defects.

      •      The warranty does not cover any damages including, but not limited to: misuse or neglect, normal wear and tear, change of mind, over stuffed wallets/products, deformed products by misuse, accidents, exposure to extreme conditions, change of colour, acids, ink, oils, solvents, water or malicious damage (sorry about that). For example: If you put more cards in a wallet than recommended, the leather will naturally stretch out of shape and put undue stress on the stitching and other materials, this is a sample case of no warranty cover.

      •      This warranty does not cover any claims for incidental or consequential damages in connection with the product.

      •      In any event, we reserve the right to inspect the item and make a fair judgement as to whether the fault is covered by our warranty. We reserve the right to offer a repair, an exchange for the same item (or “like-for-like” item if the same isn’t available) or a full refund.

      The Harber London warranty sits alongside applicable consumer protection law.

      Faulty items:

      •      In the highly unlikely event that your item has a fault, please email us (with pictures, if applicable) and we can provide you with a returns address label so you can send the item back to us.

      •      We strongly suggest you properly package your item and that you use a tracking/signatory postage service which has adequate insurance cover for the item/s that you are posting, as regrettably we cannot be held liable for any items that are lost or damaged in transit. Additionally, we recommend you keep a copy of your proof of postage.

      •      Once we receive the item, we can quality check the product, and if it is deemed that the item is faulty, we will either send you a replacement item or issue a refund (including P&P costs) for you.

      How do I make a claim?

      In the extremely unlikely event that your goods develop a fault, please email us at support@harberlondon.com with some pictures and details, this will help us speed things up and help out in the best possible way.

      COMPANY INFORMATION

      All rights reserved 2020, Harber London Ltd

      Registered Address:

      84, Alb Accounting Ltd, Uxbridge Road, 
      W13 8RA, London, United Kingdom
      Company No: 10457134 / VAT No: GB260921613

      The above address is not our product returns address, please never send any products to the above address. Contact us if you need help returning an item.