Frequently AQ

Sales

 

- Do I need to read the Terms and Conditions?

Yes, we advise you read fully all the Terms and Conditions before purchasing. These can be found here.

- Are the prices shown the final total price of the product?

Yes, with our prices, what you see is what you pay. However, if you are purchasing/want the item to be shipped to outside the UK, additional postage and import fees may apply.

- Do you offer assistance or customer support?

Yes, we are more than happy to deal with any customer queries you have. Just email us at support@harberlondon.com where we will be happy to assist you.

- Do I pay for delivery charges?

No- 1st Class Signed For delivery is complimentary for all of our UK mainland customers. Please note: if you want shipping outside the UK, there is an additional charge. Should you want your order next day guaranteed, we offer a Next-Day option, however additional charges apply.

 

 

Returns

 

- Do I need to read the Terms and Conditions?

Yes, we advise you read fully all the Terms and Conditions before returning your item/s to us. These can be found here.

- How many days do I have to return an item?

You have 30 days to return unused goods in their original packaging. Please refer to our Returns Procedure for further details.

- How do I return an item?

Please refer to our Returns Procedure section for instructions on how to return an item. 

- Do I need a proof of purchase to send back a return?

Yes, we will always ask you for a valid proof of purchase.

- Do I have to pay for the returns?

Yes, the customer is responsible for the cost of returning an item unless we have in error sent out the wrong item, in which case we will reimburse the customer for the cost of returns.

- How do I get a refund?

Once we receive your item, we will quality check the product. Once the return is authorised, we will issue a refund by the same means of original payment.

- How long does it take for refund to reach my account?

We will issue you a refund within 5 working days of refund approval.

However, please note the payment can take several days to appear in your account, as the final processing time is dependent on your bank.

- Will I be notified when the refund is issued?

Yes, we will notify you by email or telephone when we have issued your refund.

- What happens if I send back a used item?

We do not accept returns of used items, and will return it back to you at your own expense. In the highly unlikely event that your item has developed a fault after the initial 30-day return period, please contact us at support@harberlondon.com 

- What happens if I send an item back without prior authorisation?

We do not accept returns that have not been authorised by us, and will return it back to you at your own expense. Please see our Returns Procedure for further details on how to return an item.

- What happens if I have a faulty item?

In the highly unlikely event that your goods develop a fault, you need to email us immediately. It is important that you read our Terms and Conditions before contacting us at this stage. Your faulty item may be covered by our warranty, however please note that we will require examination of the item and any apparent faults before we can confirm whether or not the fault is covered by our warranty. Please see 6 Month Warranty section for further details.

- Do I pay delivery charges on faulty items?

No, after we approve the return, we will either send you the return label to ship the item back to us, or reimburse your cost of returning the item. 

 

 

Delivery

 

- Do I need to read the Terms and Conditions?

Yes, we advise you read fully all the Terms and Conditions before purchasing. These can be found here.

- Are all orders free to the UK mainland?

Yes, 1st Class Signed For delivery is complimentary for all of our UK customers. Should you want your order next day guaranteed, we offer a Next-Day option, however additional charges apply.

- Are all orders 1st class delivery?

Yes, for all items that are being shipped to a mainland UK address. This is the best way for us to ensure our customers receive security and priority delivery services. Should you want your order next day guaranteed, we offer a Next-Day option, however additional charges apply.

- Do you ship worldwide?

Yes, however please note delivery charges and import duties apply for all countries except UK mainland and Spain.

- How long will my order take to arrive?

We aim to ship your order within 1 business day. We always ship using 1st Class delivery for the UK, which is usually delivered the next working day, so you should have your new product/s with you super fast! Should you want your order next day guaranteed, we offer a Next-Day option, however additional charges apply.

- Do you deliver to BFPO or PO boxes?

Unfortunately, we cannot to deliver to BFPO or PO boxes at this time.

- Can I select a faster delivery method?

Yes, we can deliver next day, however there is an additional charge and the order will need to be placed before 12.00pm, or the order may arrive the following business day.

- Do you deliver to Europe?

Yes, however delivery charges and import taxes may apply.

- How long does it take for orders to be delivered to other EU countries?

We aim to ship within 1 business day, and your order should be with you within a week, but please note transit times may vary, but we will provide you with a tracking number so you can follow the progress of your order.

- Do you deliver outside Europe?

Yes, however delivery charges and import taxes may apply.

- How long does it take for orders to be delivered to countries outside Europe?

We aim to ship within 1 business day, and your order should be with you within two to three weeks, but please note transit times may vary, but we will provide you with a tracking number so you can follow the progress of your order.

 

 

 

Warranty

 

- Do I need to read the Terms and Conditions?

Yes, we advise you read fully all the Terms and Conditions before purchasing. These can be found here.

- How long is the warranty valid for?

The warranty is valid for 6 months starting from the date of receipt. Please note, any self-alterations/repairs and third party alterations/repairs may invalidate your warranty.

- What is covered by the warranty?

Your warranty will cover any manufacturing faults, but it does not cover any damages including, but not limited to: misuse or neglect, normal wear and tear, accidents, exposure to extreme conditions, acids, ink, oils, solvents, water or malicious damage. We will require examination of the item and any apparent faults before we can confirm whether or not the fault is covered by our warranty. Please see 6 Month Warranty section for further details.

- Can I get a refund with the warranty?

We reserve the right to repair, exchange or replace your item, dependent in what is best in the circumstances, however should we think it is appropriate we may issue either a store credit or a refund. Please see 6 Month Warranty section for further details.

- Do I pay for postage if I am returning something to you under my warranty?

No, we will either send you a returns label or reimburse your returns costs.

 

 

Product

 

- Do I need to read the Terms and Conditions?

Yes we advise you read fully all the Terms and Conditions before purchasing. These can be found here

- What type of leather do you use?

We use only the finest Full-grain pure aniline European Bull leathers.

- Are your leathers a by-product of the food industry?

Yes, we do not accept animal cruelty in the production of your products, and we always go to high lengths to ensure that our leathers are sourced from responsible tanneries.

- Is your wool 100% Wool felt?

Yes.

- Is the product I see the same I will get?

We quality check all our products before shipping to ensure that you receive what you pay for. However there could be small differences in colours depending on your screen resolution and other factors. Due to this, the consistency and impressions in each product will have minor variations from each other and from our pictures, making each piece completely and truly unique.

- Are your products free from defects?

Yes, we go to the greatest lengths to ensure our products are free of craftsmanship and materials defects, however we work with natural products and there will be slight variations between each product, which should not be deemed as a defect.