1 YEAR GUARANTEE
WARRANTY POLICY
Our products are beautifully handmade with love, care and dedication by our incredibly experienced and professional craftsmen in a small workshop in Spain.
This is why we are sure that you will absolutely love your new product/s, and we are confident that they will last you for a long, long time.
Just for your peace of mind, we are happy to offer a one year warranty from the date you receive your order.
• We warrant to the original purchaser, for 1 year from the day they receive the product, that our materials and craftsmanship are free from manufacturing defects.
• The warranty does not cover any damages including, but not limited to: misuse or neglect, normal wear and tear, change of mind, over stuffed wallets/products, deformed products by misuse, accidents, exposure to extreme conditions, change of colour, acids, ink, oils, solvents, water or malicious damage (sorry about that). For example: If you put more cards in a wallet than recommended, the leather will naturally stretch out of shape and put undue stress on the stitching and other materials, this is a sample case of no warranty cover.
• This warranty does not cover any claims for incidental or consequential damages in connection with the product.
• In any event, we reserve the right to inspect the item and make a fair judgement as to whether the fault is covered by our warranty. We reserve the right to offer a repair, an exchange for the same item (or “like-for-like” item if the same isn’t available) or a full refund.
The Harber London warranty sits alongside applicable consumer protection law.
Faulty items:
• In the highly unlikely event that your item has a fault, please email us (with pictures, if applicable) and we can provide you with a returns address label so you can send the item back to us.
• We strongly suggest you properly package your item and that you use a tracking/signatory postage service which has adequate insurance cover for the item/s that you are posting, as regrettably we cannot be held liable for any items that are lost or damaged in transit. Additionally, we recommend you keep a copy of your proof of postage.
• Once we receive the item, we can quality check the product, and if it is deemed that the item is faulty, we will either send you a replacement item or issue a refund (including P&P costs) for you.
How do I make a claim?
In the extremely unlikely event that your goods develop a fault, please email us at support@harberlondon.com with some pictures and details, this will help us speed things up and help out in the best possible way.