DELIVERY INFORMATION
In a nutshell:
We ship worldwide, with free tracked standard delivery available on orders above the following thresholds:
• UK: Free UPS Standard Delivery over £125
• EU: Free UPS Standard Delivery over €150
• USA: Free UPS Standard Delivery over $175
• Canada: Free UPS Standard Delivery over CA$200
• Australia: Free UPS Standard Delivery over A$220
• Switzerland: Free UPS Standard Delivery over CHF 170
• Saudi Arabia: Free UPS Standard Delivery over SAR 750
• Singapore: Free UPS Standard Delivery over S$250
• UAE: Free UPS Standard Delivery over AED 750
• Rest of the World: Free UPS Standard Delivery over £175
Worldwide Shipping
We offer worldwide shipping, excluding Russia, Belarus, Gibraltar, India, certain remote areas, and countries or territories affected by ongoing conflicts or shipping restrictions.
Orders Below the Free Shipping Threshold
For orders below the applicable free shipping threshold, delivery charges are calculated and displayed at checkout based on your destination and the shipping service selected.
Processing & Dispatch
• Standard orders: Fast dispatch within 1 working day.
• Personalised items: Laser engraving or hand-pressed deboss customisation requires an additional 1–2 working days before dispatch.
• Pre-Order items: Pre-order items are dispatched as soon as the new batch is ready. Once your order is ready to ship, delivery times will depend on the shipping service selected at checkout.
Easy Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link. You can also check your order status directly through our website.
Express Delivery
Express delivery is available at checkout for eligible destinations.
Delivery Times
Delivery times vary depending on your destination and the shipping service selected at checkout:
• Express tracked delivery: 1–3 working days after dispatch
• Standard tracked delivery: 4–15 working days after dispatch
The available delivery options and applicable costs are calculated and displayed at checkout.
Customs Duties & Import Taxes
• For customers in the United Kingdom:
No customs duties or import taxes are payable upon delivery, as the goods are imported by us before being delivered to you.
• For customers in the European Union:
No customs duties or import taxes are payable upon delivery, as orders are shipped from within the EU (Spain).
• For customers in the United States:
The price displayed in USD includes all applicable taxes, duties and tariffs. Your order is shipped with these costs handled by us, so you will not be required to pay additional duties or tariffs upon delivery.
If your order is placed in a currency other than USD, duties and tariffs are not included in the product price, and additional charges may apply upon delivery.
Please note that orders placed before 16 October 2025 were shipped without duties and taxes included and may therefore be subject to applicable import charges.
• For other countries or regions:
If your shipment is being delivered to a country or region other than those mentioned above, customs duties, import taxes or other fees may apply upon delivery, depending on local tax and customs regulations. Where applicable, these charges are the responsibility of the recipient.
• Please provide your telephone number at checkout. We will use your number and/or email to complete the courier shipping label. If there's any problem upon delivery of your order, the courier driver may attempt to contact you via telephone or email and ask you for further delivery instructions.
• Kindly note that delivery times are estimates and not guaranteed, and can vary depending on your location, festivities, bank holidays around delivery location, weather, etc.
• We reserve the right to change the delivery type, method or company used to ensure that a better service can be provided at our discretion. This includes but is not limited to upgrading you to a faster service (in this case for free), or even changing from one courier to another.
• We don’t send orders to PO Boxes.
• Pre-ordered and out-of-stock items will be dispatched in a first come, first served basis as soon as they become available. Waiting time can vary and is not guaranteed so we thank you for your patience and understanding.
• Kindly note that some remote or distant addresses may incur a surcharge which we will have to bill you afterwards as the system doesn't reflect it at checkout. This hardly ever happens and we appreciate your understanding.
• For Saudi Arabia orders only: a ‘Short address/National address code’ would be required to ensure a faster delivery of your order. Please, indicate a 8 digit code in the address section at checkout. Otherwise, your order may be delayed or undeliverable. Kindly note, If we don’t receive this code, you will be contacted and we will keep your order on hold until we receive a response from you.
• If you choose the wrong shipping upgrade by accident, we will contact you to either pay the difference or to refund you any shipping overages.
• Shipping fees are non-refundable.
• Kindly note that it is the customer's responsibility to provide us with the right delivery address. Delivery addresses can be changed only before dispatch. When an order isn't accepted by the customer upon delivery (or there's no one to accept it on your behalf) or it is returned to us undelivered, we reserve the right to ship it back to you for an additional small shipping fee, or ultimately to issue you with a partial refund of your order minus our original shipping costs.
• For International orders: Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations and the buyer is responsible to pay them, as well as paying for returns and duties. Once an order is sent, international customers accept paying these customs fees, if they’re ever charged. If you refuse to accept the order, the package will be abandoned by the transport company and we won’t be able to offer any refund of your order at all. On the contrary, if the order is returned back to us, the customer accepts to receive a partial refund of the order for the totality of our shipping costs and customs costs.
• In the unlikely event that your order is missing items, the packaging has been tampered with, or simply damaged in transit, please take photos right away and contact us immediately. If any items are missing or damaged in transit we will require you to give us at least 30 days from the day you contacted us to investigate and either send you a replacement or issue you with a partial refund for the damaged or missing items, failure to provide compelling evidence of theft or damages may result on your claim being denied.
Although this may sound like a lot, we hardly ever experience any problems with deliveries and are always here to help!