Our products are thoughtfully handmade from the heart with a lot of care and attention.
Please take into account the following considerations when ordering from us.
• All our products are handcrafted with natural materials by our craftsmen/women in Spain. Furthermore, there could be slight differences between each product that should not be deemed as defects but as a characteristic of authenticity between them. Nonetheless, we quality check all of them before shipping to ensure that you receive the most accurate, highest quality final made product.
• Kindly note that our products are handmade using 100% real leather, our leather is called Full-Grain Leather.
These leathers are the most premium part of the hide and can sometimes present small natural marks that should not be deemed as defects but as a statement of natural quality.
• Please note that due to the nature of our business, some colours of products may not be accurate, these may vary depending on your monitor, brightness, screen resolution, or computer operating system. Nevertheless, we take extra care to ensure that all our products are accurately described.
• Please understand that discounts can be applied only once per order and per customer.
• We are here to help and provide you with solutions whenever anything goes wrong, so we kindly ask that you give us a chance to correct any issues regarding deliveries, product quality or replacements in the unlikely event that they arise. When you buy from us you agree to give us a chance to correct these issues within a reasonable time which might vary depending on your specific case.
• All our products are individually packaged, however when an order with multiple items are going to the same address, we reserve the right to package them altogether, avoiding wastage and doing a responsible use of our planet’s resources. If you want to receive all your products individually packaged, you must leave a note at checkout or contact us before dispatch, otherwise all orders that can be grouped will be automatically grouped.
• We reserve the right to change our packaging without prior notice according to availability and products being sent.
• We reserve the right to change details of products, as well as photos of products without prior notice.
• Collaborators and product promoters alike whom purchase products from us, regardless of the purchase price, agree that content created in relation to our product is free to the public domain to encourage brand awareness and allow us to use the content for marketing and promotional purposes.
• We monitor our reviews to ensure that our products and services are represented accurately, where a review is found to contain false, inaccurate or misleading information about a product or service provided by us, it will be removed without prior notice.
• When buying out of stock or sold out products on our website, please rest assured that we are behind the scenes making sure that your order is made in a timely manner and will be sent as soon as it’s made. If you’d like to know when it may be made, feel free to email us and we will give you a time estimate. If you are not happy you can cancel your order any-time.
Engraved And Customised Products:
• Engravings are made with a laser engraving machine. The colour of the engraving can look different to the colour of the leather.
• We are only able to laser engrave Leather and Microfibre. We are unable to engrave Wool Felt.
• We are able to engrave almost any image onto our products, however there may be some exceptions depending on the image you provide us with, not all images look great when engraved.
• Engraved products are ready for dispatch next working day, however they may require additional time to prepare depending on the complexity of your request, whether additional information is required from you, or the volume of orders before yours is too high or any other unforeseen circumstances not listed above.
• All customised and engraved orders placed will be handled to the best of our ability, however the placement you choose shown before purchase will be done as accurately as possible by us, but it is not guaranteed to be an identical replica of what you order.
• Orders will be sent with the engraving as accurately as possible as shown on our end, with the font shown on our end and all details as they appear on our system which are selected by you before purchase, please simply double check that you are happy with your order before placing your order to avoid disappointments or email us if you are in doubt and we will be happy to help.
• Orders placed with an engraving but without the payment of it will be dispatched without the engraving.
• Custom made and engraved products are non-refundable unless faulty.
Please email us if you have any doubts and we will be happy to help.
