Shame your delivery partners let you dowm

In a world where good service is rare, I was very happy with how Harber staff (Natalia) dealt with the fact that there was a delay on this product due to a fault. I had ordered it as a birthday present and was hoping it would arrive in good time. She kept me updated and was honest about whether or not we could get the product for the date required, promising to do all she could - also offering me other, well chosen product options. She also expedited the product once it had arrived and the recipient not only had it on time but loved it. Interaction by email was courteous and timely. Lovely laptop sleeve, but even more impressed with customer service. Thank you again.